Selecting cleaning services is common practice for our Property Management brokerage. Refer to the following tips on hiring a cleaning business or individual cleaning person:
Do Your Research: Ask friends, family members, and neighbors to recommend a reputable cleaning business or individual. You can also check out the businesses through bbb.org. Beware of businesses with poor reviews and multiple complaints, more importantly see how they address them.
Interview Candidates: Interview multiple candidates to determine if you would rather hire a large cleaning business or an individual person. During the interview try to meet with someone from the cleaning business. The best option is to meet with the person who will actually be cleaning your home. Find someone you feel comfortable with, since they will be working in your home.
Check Credentials: We recommend you hire a licensed, bonded and insured business or individual to work in your home. This will protect you in the event something is broken, stolen, or if someone gets injured on the job. Be sure to request a background check for the employee/s that will be working in your home. You may want to complete a background on them yourself for peace of mind.
Request References: Ask that the business or individual you hire provide you with a list of references you may contact. When speaking with the references, look for a business or individual that has repeat satisfied customers. Ask the references about the services they use and if the business lives up to their expectations.
Discuss Cost: Determine whether you will need to hire the cleaning service for service on a weekly, bi-weekly, or monthly basis, and ask about their pricing. Find out exactly what is included in their services and make sure it encompasses everything you wish to have cleaned. The business should walk through your home before giving you an estimate. Does the cleaning business provide their own cleaning supplies? If not, the cost of the services should be less expensive. Keep in mind, the least expensive cleaning services may not be giving you the best deal for your money.
Get Everything in Writing: When you decide on the company to hire, make sure you have a written agreement. The agreement should spell out clearly what the cleaners will be doing in your home. Define a reasonable time limit for the tasks to be done each day the cleaners come to work.
Prepare for the Services: Before the cleaning business arrives at your home, it’s important to put away any clutter. For example, put away jewelry and other valuables, and warn the cleaning business about pets living in your home.
Pay attention to words like “licensed,” “bonded,” and “insured” when you hire a cleaning service. Do not take anyone’s word for it. Check your local laws to see what is necessary for housecleaners and verify what the vendor claims.
Get a copy of the company’s insurance certificates with the name of its insurance agent and carrier. Call to verify that the cleaning service’s bond and policies are in effect. Note the dollar values and coverage limits. Is the dollar value on the bond or policy high enough to cover your house? Also check to see that the company has its own workers compensation insurance policy. Avoid the risk of being sued, if an uninsured maid or cleaner is injured in your home he/she may sue you.
- A bond is a form of insurance that protects you from criminal acts by the people who will work in your home.
- Insurance protects you if the cleaning people cause an accident, such as forgetting to shut off a faucet or losing a key. (This is typically referred to Liability and/or Worker’s Compensation Insurance.)